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FIXED | Black Screen

We believe this has been mostly addressed in the September 2016 update.

If you're still faced with the black screen after updating, we've found that running the following from Terminal can resolve the issue:

defaults delete unity.CampoSanto.Firewatch

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14 Comments

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    Nighthair

    I still got this problem. Running the game on a macbook with macOS Sierra.

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    Christian Behrens

    Still doesn't work for me either. Classic Mac Pro with Radeon R9 280x, connected via DP to a Dell monitor.

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    Nighthair

    I deleted and redownloaded the game and I think that solved the problem.  

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    Erin

    Nighthair: Happy to hear you were able to resolve the issue on your own. Thanks for letting us know what you did to fix it!

    Christian: Take a look at the article above again, we've since found a new workaround that has proven successful for many players while we investigate why this issue is still occurring.

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    Christian Behrens

    Thanks Erin, removing the defaults with the Terminal command below works for me :-).

    defaults delete unity.CampoSanto.Firewatch
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    Matthew La Monica

    I might sound dumb, but I have no idea on how to proceed to do the default fix, any help?

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    Nick Mullins

    I have the same issue and after I use Terminal to enter the command, Firewatch just ends up crashing as soon as I try to play it.

    I have a late 2013 Macbook Pro running 10.10.5.

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    BW

    I have a 2015 MacBook Air and am having the same problem (after "you take it"). Any solution to this problem? Very disappointed that this game is unplayable.

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    Mattia Salamanca Orrego

    I am experiencing the problem: black screen after "you take it". I am using an officially unsupported MacBook Air (BW, you should not be too disappointed, we have unsupported machines), with Sierra 10.12.1 and engine version 5.4.1p4.

    Tried multiple rendering settings, always black screen after the "you take it" message. But sometimes I can see the loading logo, sometimes not. With lower settings, graphics definitely meet my speed and quality expectations. Happy to help with debugging, if needed.

    My Log: The last two lines of my log are:

    GfxDevice: creating device client; threaded=1
    KQ: Error reading KQ:Bad file descriptor

    Sending my log files with a support message.

    Thank you and cheers!

    Edited by Mattia Salamanca Orrego
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    stuart varrall

    Same, at the 'you take it' mark.

    MacBook Pro Early 2015
    Intel Iris Graphics 6100 1536 MB
    2.9 GHz Intel Core i5
    16GB Memory

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    Jessica Quynh

    Ran into the issue with the "you take it". Did everything by lowering the settings, resolution, window-mode etc.

    Gave it a shot in my Bootcamp with Windows 10 to see if it was the hardware, and it worked fine. Fps was a little slow on medium quality, but overall good. I'm running a MacBook Pro 13-inch with the same specs as @stuart varall above. Hope that helps :)

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    Mattia Salamanca Orrego

    Seems that there are possibly good news on the horizon, for unsupported Macs and the black screen after 'you take it'. Got positive feedback from support, since I opened a ticket. :-) so much looking forward and a great thank you for helping with unsupported hardware! A behaviour rarely seen with major publishers and developers. :-D

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    kennet marwood

    Does any one know how i can get past the black screen after "you take it" ? and if not, when will it be fixed ? 

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    Erin

    Hi all! Recent update: we've identified the issue causing the black screen after selecting "You take it" and we will be patching it within the week. Thanks so much for your patience!

    Edited by Erin
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